Funny Phone Calls

So this guy calls me today. Keep in mind at any point I can have 5-10 drivers I need to talk to dispersed throughout the 48 states. This is our conversation.

Him: I need directions to get there.
Me: Where do you need directions to sir?
Him: I am here
Me: Where are you sir?
Him: On the 35.
Me: Where are you going to sir?
Him: To load.
Me: Where are you loading sir?
Him: In Ft Worth.

Finally we get somewhere. I give him directions. 30 minutes later. I hear another person in my office talking on the phone. Here is what I hear.

Employee 2: Where do you need directions to?
Employee 2: Where are you?
Employee 2: Where are you going?
Employee 2: Where do you need directions to?
Employee 2: Who did you talk too?

Here we go. Yep. Who else could it be.

Him: I need directions and an address.
Me: Where to sir?
Him: There?
Me: I give him the address to the delivery since he allready has directions to the pick up.
Him: No I need directions. I am on the 35.
Didn't we allready do this. Oh well....
Me: Ok from the 35....

Why do I have these conversations?

--Chuck